This is a short story about surveying your customers and how extrapolating too far and too fast from a limited data set can damage your relationships […]
This is a short story about surveying your customers and how extrapolating too far and too fast from a limited data set can damage your relationships […]
Today’s interview is with Mark Lancaster, who is CEO of SDL, who provide technology and services to optimize the global customer experience for clients all over […]
Recently, I was asked to write a review for Nimble, a social CRM provider, on G2crowd.com. The purpose of the review was that the G2crowd site […]
Today’s interview is with Tim Pickard, who is Chief Marketing Officer for NewVoiceMedia, a leading cloud multi-channel contact centre provider. Tim joins me today to talk […]