Following on from my recent interview, #PositivelySocial and why customer service in social media is a failure – Interview with Frank Eliason, today I’m very excited […]
Following on from my recent interview, #PositivelySocial and why customer service in social media is a failure – Interview with Frank Eliason, today I’m very excited […]
Big Data: The Map Is Not The Territory Big data insight into customers behaviour can be good but sometimes the answers are right in front of […]
There was an article in the Daily Record last month (Store bosses tell staff to put customers first to win business) that caught my eye as […]
Note: This post has been sponsored by Salesforce, but all narrative and opinion is my own. There has been a lot of talk recently about what […]