I watched a really interesting TED talk by Tony Fadell, originator of the iPod, the other day. In it he was talking about a process called […]
I watched a really interesting TED talk by Tony Fadell, originator of the iPod, the other day. In it he was talking about a process called […]
Today’s interview is with Colin Shaw, Founder and CEO of Beyond Philosophy™, a global customer experience consultancy. Colin joins me today to talk about his new […]
One of the frustrations that I often hear about is the limited impact CX, UX or digital professionals are having on driving improvements in service and […]
Today’s interview is with Birgit Mager who is the Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, Germany and […]