Today’s interview is with Yuval Brisker, the co-founder of TOA Technologies, which was picked in October 2013 as ‘A Leader in the Gartner Magic Quadrant for […]
Today’s interview is with Yuval Brisker, the co-founder of TOA Technologies, which was picked in October 2013 as ‘A Leader in the Gartner Magic Quadrant for […]
A couple of weeks ago, Ken Myers wrote a guest post called: Want Happy Customers? Cultivate Happy Employees. In the post, he articulates what we can […]
Today’s interview is with Bian Salins, Head of Social at Now TV, BSkyB. I was introduced to Bian by Martin Hill-Wilson who suggested I should talk […]
This post originally appeared on my Forbes column. A few months ago the Consumerist.com website posted a story: To Resolve Some Customer Service Problems, Just Call Back. […]