Today’s interview is with Yuval Brisker, the co-founder of TOA Technologies, which was picked in October 2013 as ‘A Leader in the Gartner Magic Quadrant for Field Service Management’. Yuval joins me today to talk about what they are doing, what makes them stand out and how they are removing the ‘friction’ from the last mile of customer service.
This interview follows on from my recent interview: Real life lessons on how to build a social business – Interview with Bian Salins – and is number eighty four in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Note: Apologies for some minor issues on my voice during the interview……what can I say…..technology and technical hitches….that we were able to overcome. Apologies if it affects the interview. I’ve edited it and applied some magic and don’t think it is too bad. However, I’ll let you be the judge of that 🙂
Here are the highlights of my interview with Yuval:
About Yuval (taken from his TOA Technologies bio)
Yuval Brisker is co-founder of TOA Technologies, he is a passionate customer service advocate and the thought leader behind TOA’s unique focus on the customer experience. With Irad Carmi, Mr. Brisker envisioned a predictive solution for the infamous problem of customers “waiting for the cable guy.” Before founding TOA, Mr. Brisker had extensive experience growing and managing various technology-related ventures at MaxBill Inc., an international telecom billing software vendor in Israel, and at Visual Information in New York. Before founding Visual Information, Mr. Brisker practiced architecture in New York City with HOK. Mr. Brisker has a Bachelor of Architecture degree from the Pratt Institute and a BS in Environmental Design from Bezalel Academy in Jerusalem; he is completing an MA in Film Studies from New York University.
Thanks to Josh DiMauro for the image.