I was preparing recently for an upcoming client seminar on how their service strategy and how they manage complaints should be an essential part of their […]
I was preparing recently for an upcoming client seminar on how their service strategy and how they manage complaints should be an essential part of their […]
Charles Mingus, the legendary jazz bassist once said: “Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.” and The Roman orator […]
I’ve just seen some really interesting results in an article in the March Edition of The Customer Experience Journal from Bruce Temkin across at the Temkin […]
Over the last couple of days, I have been thinking about businesses that I have experienced before and what I have liked about them, what made […]