Today’s interview is with Luis Suarez @elsua, a leading thinker, Knowledge Manager, Community Builder and Social Software Evangelist for IBM. He agreed to talk to me […]
Today’s interview is with Luis Suarez @elsua, a leading thinker, Knowledge Manager, Community Builder and Social Software Evangelist for IBM. He agreed to talk to me […]
This is a guest post by Stefanie Amini, Marketing Director, WalkMe Where’s the “WOW!” That’s a common question that customers can legitimately ask when they are […]
Today’s interview is with Mark Schaefer, one of the most acclaimed and accomplished marketing consultants in America as well as being a best selling author. He […]
The folks over at Parature recently produced an infographic about the evolution of customer service channels over the course of the last few decades. They then […]