I was reading a post the other day about Craig Newmark, founder of Craigslist, and how he introduces himself as the company’s customer service representative. It […]
I was reading a post the other day about Craig Newmark, founder of Craigslist, and how he introduces himself as the company’s customer service representative. It […]
Today’s interview is with Dr Nicola Millard, a customer experience futurologist with BT, who does have a crystal ball but says it doesn’t work! However, she […]
When talking about measuring employee engagement, happiness or satisfaction at work many people resort to quarterly, biannual or annual surveys. Don’t get me wrong. These type […]
Today’s interview is with Mark Bower, co-founder and CTO of CubeSocial, who are developing and have launched some cool products in the social CRM and customer […]