Based on the Gallup World Poll, a huge study of over 800 thousand people across 158 countries, Weiting Ng of SIM University in Singapore and Ed […]
Based on the Gallup World Poll, a huge study of over 800 thousand people across 158 countries, Weiting Ng of SIM University in Singapore and Ed […]
Today’s interview is with Mark Earls, a writer and consultant to business and government on marketing and communications as well as being a leading thinker on […]
It’s customer service 101 that when a mistake has been made you should apologise for any inconvenience caused and then try and fix the problem. Many […]
Today’s interview is with David Conway who is a senior partner and Chief Strategy Officer at Nunwood, an international customer experience consultancy focused on ‘full-service’ customer […]