When talking about customer service exploits, we often hear the same names coming up again and again. Names like Zappos, Southwest Airlines, Nordstrom, Ritz Carlton, Disney […]
When talking about customer service exploits, we often hear the same names coming up again and again. Names like Zappos, Southwest Airlines, Nordstrom, Ritz Carlton, Disney […]
Today’s interview is with Kerim Akgonul who is Senior Vice President of Products at Pega and is responsible for the company’s suite of Customer Relationship Management […]
This is a guest post that was originally published on Freshdesk’s blog here and is an extract from my recent book: How To Wow. Fostering […]
Today’s interview is with Cathy Brown, Exec Director at Engage for Success, a UK-based social movement that is committed to promoting employee engagement as a better […]