This post follows on from a post that I wrote last week called Social Media and Bringing Projects to Life Across Geographies and expands on part […]
This post follows on from a post that I wrote last week called Social Media and Bringing Projects to Life Across Geographies and expands on part […]
Grow your business through building better relationships with your customers. As regular readers of this blog will know, I am a huge fan of this type […]
Gil Scott Heron and the Net Promoter Score (NPS) approach to surveying your customers who would have guessed that the two could get linked up? I […]
Customer satisfaction is a favourite topic of mine so I was excited when earlier this month the Institute of Customer Service (ICS) published the UK Customer […]