I don’t know about you but when faced with an IVR system (Interactive Voice Response system), you know then ones where you are presented with a […]
I don’t know about you but when faced with an IVR system (Interactive Voice Response system), you know then ones where you are presented with a […]
This is the tenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]
Earlier this year (Feb 2011) the IBM Institute for Business Value published a new piece of research: From social media to Social CRM: What customers want. […]
This is the 9th interview of this year and I think you are in for a treat. Today’s interview is with Professor Patrick Barwise of London […]