Today’s interview is with Luis Suarez @elsua, a leading thinker, Knowledge Manager, Community Builder and Social Software Evangelist for IBM. He agreed to talk to me about employee engagement following a Twitter exchange after I recently published Sustaining businesses successfully through Employee Engagement on the blog.
I warn you that it is a longer interview than normal but it’s worth it and you should take the time to listen to it as there is some great, useful and insightful stuff in there from Luis.
This interview follows on from my recent interview: Helping customers, standing out, being human and telling stories through blogging – Interview with Mark Schaefer – and is number sixty-nine in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Here’s the highlights from the interview I did with Luis:
About Luis (adapted from his LinkedIn profile)
Luis has been working in the area of Knowledge Management for the last 10 years and throughout all this time has specialised in deploying successfully different strategies from the world of Knowledge Management Tools, Communities (Both physical and online communities), (Remote) Collaboration, Community building, eLearning, Social Networking, Personal Knowledge Management, social software, etc. etc. covering not only local groups / teams / communities but also large groups across different geographies and timezones.
Over the last few years he has developed a passion within Knowledge Management for everything that relates to social networking or social software tools that help improve the way knowledge workers get to share their knowledge and collaborate with others. So examples like weblogs, wikis, social bookmarking, tagging, podcasting, RSS / Atom feeds, people portals, etc. are some of the technologies he is really interested in and has had a large exposure to over the last 3 years.
He currently maintains three different weblogs, one behind IBM’s firewall and two external: one over at http://www.elsua.net and the other one over at ITToolbox: http://blogs.ittoolbox.com/km/elsua. All of them dealing with everything related to KM, Communities, Collaboration, Social Networking and Social Software.