Today’s interview is with Tim Pickard, who is Chief Marketing Officer for NewVoiceMedia, a leading cloud multi-channel contact centre provider. Tim joins me today to talk about cloud contact centre technology, the technology cycle and the rate of adoption by larger organisations and an issue that they are championing called ‘One Agenda’.
This interview follows on from my recent interview: Does your customer experience support customer success and low-effort? – Interview with David Lloyd of Intelliresponse – and is number ninety in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Here are the highlights of my interview with Tim:
Tim is the Chief Marketing Officer at NewVoiceMedia and joined them in July 2011. He has over 20 years’ experience as a leader in the IT industry. He served as VP and board member of RSA Security’s international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan. He spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast.
You can connect with Tim on LinkedIn, say hello to NewVoiceMedia and Tim on Twitter @NewVoiceMedia and @timpickard. While you’re at do check out the NewVoiceMedia blog too as it has great posts written by their team and lots of other leaders in the customer service/customer experience space.