Today’s interview is a little different and is the first time that we have tried to conduct a roundtable style interview on the podcast. My guests […]
Today’s interview is a little different and is the first time that we have tried to conduct a roundtable style interview on the podcast. My guests […]
This is a guest post from Erika Brookes, CMO at Springbot. It’s not surprising that businesses spend billions each year trying to make customers loyal to […]
Recently on my own blog I wrote a piece called: Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates. […]
Creating a personalized customer experience is a goal for many, if not all, firms as they strive to compete for, retain and deliver the best customer […]