Today’s interview is a little different and is the first time that we have tried to conduct a roundtable style interview on the podcast. My guests today are:
Sam, Mark and Chris join me today to talk about personalised customer experience, the importance of creating a personalised customer experience and what it means for each of their companies.
This interview follows on from my recent interview –Eliminate blindspots and build engagement by getting to know your company better – Interview with Claire Lew – and is number 234 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Highlights from my conversation with Sam, Mark & Chris:
About Sam, Mark and Chris
Mark Wilson is Senior director of customer transformation at Paycor, a provider of recruiting, human resources, and payroll solutions through an integrated, cloud-based platform.
Chris Lisica is Director of customer success at Qumulo, a provider of simple, scalable, and efficient enterprise data storage systems.