When it comes to customer satisfaction or customer retention, it seems to me that it is the little things that can have the biggest impact. The […]
When it comes to customer satisfaction or customer retention, it seems to me that it is the little things that can have the biggest impact. The […]
I talk to business owners, executives and entrepreneurs all of the time and one of the key differences between those that are successful and those are […]
Customer satisfaction is a favourite topic of mine so I was excited when earlier this month the Institute of Customer Service (ICS) published the UK Customer […]
Social networks, like Linked In, are becoming a great way of building networks and can be our ‘window’ into who we are as business people, who […]