Law firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]
Law firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]
Following hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, […]
This is the fourth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
I find it amazing how some companies treat their customers. Particularly, those that are existing customers and have been for a number of years. Let me […]