This post originally appeared on my Forbes.com column. Earlier this week I wrote Customers Want Companies To Be Proactive When It Comes To Customer Service on […]
Today’s interview is with Carolyn Blunt and Martin Hill-Wilson, authors and leading experts in the field of customer service and social customer service. They agreed to […]
This post originally appeared on my Forbes.com column. Too many companies assume that all they need to do to enact proactive customer service is to buy […]
As part of the process of writing my blog posts, I often scour the web to find articles and resources that serve as inspiration or ideas […]
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