This is a guest post from Martha Brooke, Chief CX Analyst and Founder of Interaction Metrics. To deliver great customer experiences, an entire industry has been […]
This is a guest post from Martha Brooke, Chief CX Analyst and Founder of Interaction Metrics. To deliver great customer experiences, an entire industry has been […]
I’ve been starting to wonder about gifts in the last few days. Not as a result of all of the Black Friday and Cyber Monday hoopla […]
Today’s interview is with Morris Pentel, who is the Chairman & Founder of the Customer Experience Foundation, a leading organisation in Customer Experience Science. Morris joins […]
Today’s interview is with PV Kannan, the co-founder and CEO of [24]7, a customer engagement platform which assists several hundred million visitors across all channels, and […]