I don’t know about you but when faced with an IVR system (Interactive Voice Response system), you know then ones where you are presented with a […]
Adobe, Customer Experience Management (CEM) and fear in the boardroom – Interview with Rob Pinkerton
This is the eleventh in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]
Videos I’ve had the privilege to be able to speak in front of a range of audiences over the course of the last 20 or so […]
Recently, I’ve been reading and thinking a lot about communities and their application in business. This goes back to Robin Wight’s talk at the Autumn 2010 […]
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