Today’s interview is with Lee Cockerell, who has had a hugely successful career working for Hilton Hotels, Marriott Hotels and Resorts and The Walt Disney Company. […]
Today’s interview is with Lee Cockerell, who has had a hugely successful career working for Hilton Hotels, Marriott Hotels and Resorts and The Walt Disney Company. […]
Today, I was thinking about writing a piece about customer service and the process of performance improvement. As part of my writing process I was looking […]
Research released earlier this year by Sabio and the Customer Contact Association showed that anywhere between 25% and 40% of the calls that are being handled […]
Today I want to share something different with you. It’s a video that I came across about customer service in Japan that I found on Gadling […]