This piece was originally posted on Focus.com, where they asked me to write a piece on ‘Social Media has Revolutionized Customer Service Forever’. I thought I’d […]
This piece was originally posted on Focus.com, where they asked me to write a piece on ‘Social Media has Revolutionized Customer Service Forever’. I thought I’d […]
Today, as part of the interview series, it is my pleasure to welcome Michael Heppell to the blog. When I spoke with Michael we talked at […]
Earlier this year, I published a post called The Wow! Awards – The missing key to employee engagement and great service?. Following on from that post, […]
Over the last few weeks, I’ve had a couple of conversations with the folks across at Adobe about what they are up to in the customer […]