Just before Christmas I saw an article on the Econsultancy blog: Loyalty schemes don’t create loyal consumers, says Ipsos MORI. The post was based on research […]
photo credit: canonsnapper A couple of days ago I was asked to go and speak to a large financial services firm about engagement, both customer engagement […]
photo credit: colinwhite Just under a couple of weeks ago, I posted a guest piece from Jon Gordon: The Greatest Customer Service Strategy The following post […]
photo credit: lotje Below is a twitter exchange that I had in the last couple of days with the folks across at Frog Solutions. I really […]
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