The world has changed so much from just a week ago. Such is the impact that the coronavirus pandemic is having on our daily lives. It’s […]
The world has changed so much from just a week ago. Such is the impact that the coronavirus pandemic is having on our daily lives. It’s […]
Today’s interview is with Jo Causon, Chief Executive of The Institute of Customer Service. Jo joins me today to talk about the July 2020 update of […]
I first started writing about the benefits of a more proactive approach to customer service and experience back in 2013. It seemed to me that the […]
Recently, I had the pleasure of both presenting at and listening in to several sessions at the recent Calabrio C3 Connect conference. That allowed me to […]