We’ve all heard those awful customer service stories, where contact center agents fly off the handle and manage a situation poorly. The end result is often […]
We’ve all heard those awful customer service stories, where contact center agents fly off the handle and manage a situation poorly. The end result is often […]
Today’s interview is with James McGourlay, who is the Senior Vice President of Global Technical Services at OpenText, a global leader in Enterprise Information Management (EIM) […]
Today’s interview is with Damian Thompson, Director of Distribution at Principality Building Society, a Welsh building society founded in 1860 and head-quartered in Cardiff. Principality is […]
Today’s interview is with Paige O’Neill who is Chief Marketing Officer of SDL, a global Customer Experience software solutions provider. Paige joins me today to talk […]