We are increasingly able to quantify and connect up our lives. We can now measure and monitor: How many steps we have taken today. Our average […]
We are increasingly able to quantify and connect up our lives. We can now measure and monitor: How many steps we have taken today. Our average […]
When talking about customer service exploits, we often hear the same names coming up again and again. Names like Zappos, Southwest Airlines, Nordstrom, Ritz Carlton, Disney […]
This is a guest post by Meredith Wood who is the Head of Content and Editor-in-Chief at Fundera. If you own a small business, your biggest […]
This is a guest post that has been written by Debbie Fletcher on behalf of Nanorep. Mapping the customer journey – understanding the touchpoints that clients […]