In the summer of 2019 I published a new book called Punk CX. It came about due to my frustration with the lack of progress with […]
In the summer of 2019 I published a new book called Punk CX. It came about due to my frustration with the lack of progress with […]
Today’s interview is with Vasco Pedro, the co-founder and chief executive officer of Unbabel, a company that removes language barriers by blending artificial intelligence with real […]
Today’s interview is with Michael Ramsey, VP, Product Management, Customer Workflow Products at ServiceNow, a cloud computing platform provider that helps enterprises manage digital workflows and […]
I’m fascinated by the origin stories of companies, particularly in the customer service and experience space. How they came about? Why they came about? I remember […]