This is a guest post from Martha Brooke, Chief CX Analyst and Founder of Interaction Metrics. To deliver great customer experiences, an entire industry has been […]
Over the last year, I’ve noticed a number of different groups of customers that don’t seem to be getting a lot of attention. Here are three […]
Today’s interview is with Dr. Simon Moore (BSc, PhD, CPsychol), a Chartered business and consumer psychologist who specialises in uncovering emotional and personality influences on behaviour. […]
Today’s interview is with Joshua Feast, who is the co-founder and CEO of MIT-spinoff Cogito Corp., that has developed artificial intelligence (AI) technology that delivers real-time […]