#476846413 / gettyimages.com In February, I published an article called The Little Things That Destroy Your Customer Experience. The article suggested that we often spend too […]
#476846413 / gettyimages.com In February, I published an article called The Little Things That Destroy Your Customer Experience. The article suggested that we often spend too […]
#452369131 / gettyimages.com Today’s interview is with Nicola Millard, Customer Experience Futurologist at BT, where she heads up customer insight & futures with BT Technology, Service […]
\ Today’s interview is with Jamie Anderson, Global Vice President Product Marketing, Customer Engagement & Commerce at SAP. Jamie joins me today to talk about a […]
#175277918 / gettyimages.com A question I have been asking myself recently is: Would Net Promoter Score (NPS) be better if it’s scale only had three numbers? […]