A few days ago I saw a question on Focus.com: What kind of loyalty programs can small and medium sized businesses easily implement? After seeing the […]
I was preparing recently for an upcoming client seminar on how their service strategy and how they manage complaints should be an essential part of their […]
photo credit: schnaars Over the last few months, I’ve had quite a few people, mainly PR folks, reaching out to me as part of blogger outreach […]
It’s that time of year for me where I spend a little time reviewing the past year in particular what has worked, what has proven popular […]