I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently […]
I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently […]
Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […]
This is a guest post by Jeni Rogers, Managing Editor, Wheelhouse.com. As CX continues to evolve into a modern business initiative and area of keen focus […]
This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. According to new data, half of adults who have used […]