Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever, why he spends a lot of time wearing a disguise and using a fake name, what Gold Touch Customer Service is, why we should keep technology in customer service/experience “Below Eye Level” and how to innovate in customer service amongst a host of other things.
This interview follows on from my recent interview – How to safely realise the enormous potential of Al – Interview with Juliette Powell and Art Kleiner – and is number 485 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here are the highlights of my conversation with Micah:
Micah Solomon is a renowned expert on customer service, hospitality, and the customer experience. He’s a bestselling author, consultant, trainer, eLearning training producer, and keynote speaker.
As an author, Micah has written five of the top books on the subjects of customer service and hospitality. His books have been translated in more than a half-dozen languages and are the recipients of multiple awards.
Micah’s expertise has also been featured in Inc. Magazine, Forbes, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review.
A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple’s Siri.
Check out Micah’s new book: Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever, find out more about the work he does at www.micahsolomon.com, say Hi to him on X (Twitter) @micahsolomon and feel free to connect with him on LinkedIn here.