Over the past 15 years, digital marketing has exploded. With the expansion of social media, many businesses have had to change the way they interact and […]
Over the past 15 years, digital marketing has exploded. With the expansion of social media, many businesses have had to change the way they interact and […]
Back in 2005, Bob Thompson of CustomerThink, conducted a study for RightNow Technologies (now part of Oracle) called The Loyalty Connection: Secrets To Customer Retention And […]
Today’s interview is with Rachel Lane, Director Customer Analytics EMEA at Verint, a US-headquartered analytics company which was founded in 2002. The company sells software and […]
This is a guest post that has been written by Debbie Fletcher on behalf of NICE. Believe it or not, this really happened. The story goes […]