Today I want to tell you a couple of stories about things that have happened to me or members of my family in the last few […]
Today I want to tell you a couple of stories about things that have happened to me or members of my family in the last few […]
We all have seen that Social Media and how to use it in our businesses has been one of the big questions in 2009 and 2010. […]
When it comes to customer satisfaction or customer retention, it seems to me that it is the little things that can have the biggest impact. The […]
In an earlier post I wrote about Net Promoter Score: It could change your life and how I thought it was a great way to approach […]