I was reviewing a relative old book (it is now over 20 years old) the other day: Warren Bennis’ On Becoming a Leader. In his book, […]
I was reviewing a relative old book (it is now over 20 years old) the other day: Warren Bennis’ On Becoming a Leader. In his book, […]
A few days ago I wrote a post ‘Increase Your Profits by “Pruning” Your Business‘ where I talked about ways that you can ‘prune’ your business […]
I often hear stories of companies that get great customer satisfaction scores and few customer complaints but they are still losing customers. Are you one of […]
One of the most important and oft overlooked metrics, I come across when I speak to CEOs, MDs and entrepreneurs is the knowledge of the lifetime […]