Customer satisfaction is a favourite topic of mine so I was excited when earlier this month the Institute of Customer Service (ICS) published the UK Customer […]
Customer satisfaction is a favourite topic of mine so I was excited when earlier this month the Institute of Customer Service (ICS) published the UK Customer […]
This post follows on from a post that I wrote late last month called Social Media – The More You Do The Better You Get and […]
Yesterday I caught up with Jim Prior of The Partners (http://www.the-partners.com/), who I was lucky enough to interview for RARE Business. We were chatting about the […]
We are fast approaching Christmas and so I thought I’d run a little competition with an gift of a copy of my new book, RARE Business, […]