“Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” This is a common […]
“Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” This is a common […]
Today’s interview is with Josh Feast, the CEO and Co-Founder of Cogito, who provide real-time AI coaching & guidance for contact centers. Josh joins me five […]
Today’s interview is with Katie Christian who is the Head of Customer Success at Calendly one of the fastest-growing product-led growth companies. Katie joins me today […]
Over the last few years, despite the investment in self-service tools and technology to help drive proactive, predictive and pre-emptive service, live, and asynchronous, customer support […]