Customer service teams are often taken for granted. Some of you may think that that is a strong statement. But, if you look up the expression […]
Customer service teams are often taken for granted. Some of you may think that that is a strong statement. But, if you look up the expression […]
This is a guest post by Monica Eaton-Cardone, the co-founder and COO of Chargebacks911. We’re gradually working our way to a post-Covid sense of normalcy. However, […]
Around this time of year, I usually receive a swathe of customer experience related predictions from different sources. A couple of years ago, I started compiling […]
Today’s interview is with the winner of the MyCustomer 2021 CX Leader of the Year competition: Sri Safitri, Deputy Executive VP of Customer Experience and Digitisation […]