41 results found for: friction

The removal of friction represents a huge opportunity for customer experience – Interview with Roger Dooley

Today’s interview is with Roger Dooley who is a a speaker and author of Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing, the popular […]

Understanding friction and reward in customer experience – Interview with Richard Hammond and Rocky Howard of Uncrowd

Today’s interview is with Richard Hammond and Rocky Howard, co-founders of Uncrowd, who are the the world’s leading experts on friction versus reward. Richard and Rocky […]

Customer service done different and fast reinvention of a faceless product category – Interview with Craig Dubitsky of hello

Today’s interview is with Craig Dubitsky, the founder and CEO of hello products. They first came to my attention when I heard that Craig has his […]

Moving from the era of CRM (Customer Relationship Management) to the era of CMR (Customer Managed Relationships) – Interview with Geraldine McBride of MyWave

Today’s interview is with Geraldine McBride, CEO of MyWave, a next generation CRM solution that puts the customer in charge of their data and their experience. […]