40 results found for: friction

Removing the ‘friction’ from the last mile of customer service – Interview with Yuval Brisker of TOA Technologies

Today’s interview is with Yuval Brisker, the co-founder of TOA Technologies, which was picked in October 2013 as ‘A Leader in the Gartner Magic Quadrant for […]

Do you really want to create a frictionless customer experience?

One of the items rising up the customer experience agenda at the moment is the objective of creating a frictionless experience. Now, I’m a fan of […]

TK Maxx celebrates the friction in its customer experience

A few months ago I wrote an article called: Do You Really Want To Create A Frictionless Customer Experience?, where I questioned the wisdom behind creating […]

Getting help is often fraught with friction. It shouldn’t be – Interview with Tom Martin of Glance Networks

Today’s interview is with Tom Martin, CEO of Glance Networks, an enterprise software company that provides a “visual engagement platform” for their clients that combines co-browse, […]