41 results found for: friction

Real competitive advantage in customer experience comes from understanding customers and what drives them away – Interview with David Avrin

Today’s interview is with David Avrin, a keynote speaker, an author, a consultant and also CEO of Visibility International. David joins me today to talk about […]

How many exposure hours have you had recently with your customers?

Back in April, I talked to Andy Macmillan, CEO of UserTesting, about a new industry report that they had released – The Rise of the Experience […]

Our people first, customers second approach drives our growth – Interview with Tom van der Lubbe of Viisi

Today’s interview is with Tom van der Lubbe, the Co-Founder of Viisi NV, a Dutch financial services company that offers customized mortgage advice and solutions. Tom […]

The current crisis has put a very pragmatic lens onto digital transformation – Interview with Tom Libretto of Pega

Today’s interview is with Tom Libretto, the CMO of Pega, an enterprise software vendor that focuses on customer engagement, intelligent automation and customer service solutions for […]