41 results found for: friction

How to get started mining contact center interactions

This is a guest post from Julie Miller, vice president of product marketing for Clarabridge.   Customer centricity and optimization are top of mind for many […]

Financial imperative: the 4 CX trends banks must follow in 2020 and beyond

This is a guest post by Janelle Estes, Chief Insights Officer at UserTesting.  In recent years, financial services companies have become increasingly aware of the emotional […]

What if customers want more than excellent service? – Interview with Steven Van Belleghem

Today’s interview is with Steven Van Belleghem who is an international keynote speaker, entrepreneur and best-selling author. Steven joins me today to talk about his new […]

Are companies on the cusp of a customer relationship crisis? – Interview with David Campbell of SugarCRM

Today’s interview is with David Campbell, the vice president of product marketing at SugarCRM, the #1 rated Customer Experience platform. David joins me today to talk […]