Just short of a year ago I wrote a piece called: When it comes to customer experience in 2018, can we make boring the new cool? […]
Just short of a year ago I wrote a piece called: When it comes to customer experience in 2018, can we make boring the new cool? […]
The following is a story that was recounted to me by a friend, let’s call her Jasmine, about a recent visit to a local hospital. Jasmine […]
Today’s interview is with James Dodkins, founder of ROCKSTAR CX, international keynote speaker, accidental #1 best selling author and host of ‘This Week In CX.’ James […]
Today’s interview is with Larry Skowronek, Vice President Product Management and Product Marketing at NICE, a worldwide leading provider of software solutions enabling organizations to improve […]