Today’s interview is with James Dodkins, founder of ROCKSTAR CX, international keynote speaker, accidental #1 best selling author and host of ‘This Week In CX.’ James joins me today to talk about the work that he does, what is going wrong with many customer experience transformation programmes and the 6 core elements of really good customer experience.
This interview follows on from my recent interview – What more empathy in business and artificial intelligence (AI) will look like – Interview with Minter Dial – and is number 294 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with James:
About James Dodkins
James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a ‘Customer Experience Rockstar’.
He founded ROCKSTAR CX to help companies deliver rockstar customer experiences, move away from ‘business as usual’ and embrace ‘business unusual’ and turn their employees into ‘Rockstars’ and their customers into super-fans.
James is also an international keynote speaker and delivers the worlds first and only musical customer experience keynote. Complete with live guitar playing and musical customer experience examples.
James’ client list includes global brands such as Disney, Mercedes, Nike, Microsoft, Lego and many more.
Not only is James a rockstar consultant and trainer, he is also the host of weekly news show ‘This Week In CX’ and an accidental #1 Best Selling author (long story).
Thanks to Pixabay for the image.