What can we learn from pyramids about improving communication and writing proposals? Well, nothing really. However, Barbara Minto an ex-McKinsey consultant did write a book a […]
What can we learn from pyramids about improving communication and writing proposals? Well, nothing really. However, Barbara Minto an ex-McKinsey consultant did write a book a […]
Following hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, […]
Following on from my recent interview, The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dibeehi of Beyond Philosophy, today I […]
Back at the end of March this year I published a post called: If you want to reach more customers then get your blogger outreach programme […]