Last month I was asked to appear on a BBC local radio show to talk about customer service and why often it can be so hard […]
Last month I was asked to appear on a BBC local radio show to talk about customer service and why often it can be so hard […]
Over the last 12 months, we have seen a surge in investment in Artificial Intelligence (AI) enabled customer self-service technologies as brands have put in place […]
Almost a year ago, at Pega’s iNspire event, I watched a presentation by Jeff Nicholson, VP of CRM Product Marketing at Pega, and Paul Greenberg, a […]
This is a guest post by Lucy Manole, a creative content writer and strategist at Marketing Digest. Having a beautiful eCommerce website packed with stunning visuals […]