79 results found for: Contact centre

What would happen if contact centre agents salaries were doubled?

In the press recently there was a story about Seattle-based financial tech firm Gravity Payments CEO and founder, Dan Price, who recently announced that over the […]

Transforming agent attrition in the contact centre through social physics – Interview with Ron Davis of Tenacity

Today’s interview is with Ron Davis, who is co-founder and CEO of Tenacity, a new technology/software company that is helping contact centres change agent behaviours and […]

Towards zero percent agent turnover in the contact centre – Interview with Tom Goodmanson

Today’s interview is with Tom Goodmanson, President and CEO of Calabrio, a call centre software provider. We talk about contact centres, their importance, the lack of […]

Public Enemy and getting practical with AI in the contact centre – Interview with Mikhail Naumov

Today’s interview is with Mikhail Naumov, Co-Founder & President of DigitalGenius, a venture backed artificial intelligence (AI) company based in San Francisco & London. Digital Genius […]