Today’s interview is with Tim Pickard, who is Chief Marketing Officer for NewVoiceMedia, a leading cloud multi-channel contact centre provider. Tim joins me today to talk […]
Today’s interview is with Tim Pickard, who is Chief Marketing Officer for NewVoiceMedia, a leading cloud multi-channel contact centre provider. Tim joins me today to talk […]
This is a short story about surveying your customers and how extrapolating too far and too fast from a limited data set can damage your relationships […]
Back in mid-January, BDO released a report, written by the Economist Intelligence Unit (EIU), which looked into the impact of poor customer service on businesses worldwide. […]
When it comes to customer service and the channels that businesses use to serve their customers, most of the talk in the marketplace is about self-service, […]