This is a guest post by a Graeme Meikle, a Senior WFM Consultant and Project Manager for Calabrio. Despite a rise in digital interactions, the phone […]
This is a guest post by a Graeme Meikle, a Senior WFM Consultant and Project Manager for Calabrio. Despite a rise in digital interactions, the phone […]
Many publicly listed technology stocks have been having a torrid time of late as investors move away from lofty visions and future promises of growth to […]
I don’t know about you but when faced with an IVR system (Interactive Voice Response system), you know then ones where you are presented with a […]
I read an article recently on TechRadar’s site (70% of customer complaints on social media ignored: Marketing ignores 70% of social media complaints). Now, if you […]